Choose Your Kajabi Plan

Frequently Asked Questions

• How long are your contracts?

  Your happiness with us is month to month. There are no long-term contracts of commitments. Pay for each month you use and cancel at any time.

• If I don’t like Kajabi, how do I cancel?

  Simply head over to your "My Account" page, and click a link to automatically cancel within "My Subscriptions." No need to talk to anybody or send an email hoping track someone down.

• Can I host Kajabi myself?

  Nope, we’re a hosted platform. We do this so that we can constantly push out updates and new features plus we’re for those who don’t want techie headaches. You shouldn't have to worry about things like getting web hosting, "FTP uploads", or unzipping files... You should only concentrate on building your site and your business. Don’t worry, though, your data is 100% secure with us and you can export all your data at any time if you'd like a backup of it.

• What if I get more users than my plan allows?

  Pay for what you use. Each plan includes a certain number of users, but if you want to go over that amount, you will not be limited. You'll be billed $0.15 per active member beyond what your package allows.

• What if I use more bandwidth/storage than my plan allows?

  Pay for what you use. Each plan includes a certain amount of allowed bandwidth and storage, but if you want to go over that amount, you will not be limited. You'll be billed at $0.19/GB over and above your plan's allotment. Each plan's allotment is very generous and it is extremely rare for a project to go over its included amount.

• What is Krunch Video Encoding?

  The Krunch feature automatically encodes multiple versions of the videos you upload to Kajabi so that they are optimized for viewing on a variety of devices (including the iPhone and iPad).

• What exactly does Kajabi do?

  People want to consume information in many different ways. Some wish to read e-books, others wish to watch videos and some people want to interact at seminars. Kajabi lets you mold all of these into a private learning community, which results in happier customers and less refunds. In addition, Kajabi provides the tools to help you market your private communities and get people excited about signing up.

• So, it’s like a website?

  Yes. Well, sort of. Think of Kajabi as a private website. It’s a private website where you store all content, videos and anything else that’s valuable. For people to access it, they’ve got to pay for it or be given access. The "public" portion of the website is primarily used to get people to sign up for access to the private portion.

• How secure is Kajabi?

  Kajabi is a very secure platform. From providing automatically encrypted links to your videos which prevent your members from sharing your content, or giving you tools to ensure that your members are not sharing their login credentials, there are many ways Kajabi delivers top-notch security. On top of that, we've got a team of top engineers constantly monitoring the platform.

• What’s a marketing funnel?

  A funnel represents a series of posts which are available to the public where one, (i) piques someone's interest by letting them know about free content available to them, (ii) collects their email address via a Squeeze Page so they can be contacted in the future, (ii) gives them valuable content for free via Event Posts, (iii) offers them the ability to buy access to their membership site via a Sales Page.

• Is Kajabi integrated with Twitter and Facebook?

  Yes, Kajabi integrates in a variety of different ways with Twitter and Facebook. Users can comment through those social mediums and also share via those services.

• If I have questions about using Kajabi, is there someone I can talk to?

  Yes! We offer 24/7 live chat support and provide a toll-free number (855-452-5224) during business hours (Pacific Time) where you can speak to a real live human being.